ZiP Diagnostics Data Privacy Statement

ZiP Diagnostics is committed to maintaining the privacy and security of all personal information in alignment with the Australian Privacy Act 1988 (Cth). This Privacy Statement explains how we collect, use, store, disclose, and protect personal information and applies to our Australian customers and to visitors of our website, particularly in relation to digital services and marketing activities.

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1. Collection of Personal Information
We collect personal information to deliver and improve our biotechnology and molecular diagnostic services and to support sales and marketing activities. This may include:
•    Personal details: Name, email, contact information, and other information provided directly by individuals.
•    Technical data: Information gathered through cookies, web beacons, and similar tracking technologies, including IP addresses, browser type, device information, and browsing activities.
•    Marketing and engagement data: Preferences, feedback, and insights from digital marketing channels, including engagement with emails, websites, and advertisements.
Information is collected directly from individuals, through digital tracking technologies, and occasionally from third parties or public sources where legally permissible.

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2. Use of Personal Information

We use personal information to deliver services, improve user experience, and for marketing and analytical purposes, including:
•    Providing biotechnology and molecular diagnostics services.
•    Conducting research and analysis to improve our services and digital platforms.
•    Performing digital marketing activities, including targeted advertising and communication.
•    Using cookies and similar technologies to track performance metrics, understand user preferences, and optimize user experience.
•    Complying with legal obligations and industry regulations.
We do not use personal information for purposes beyond what is outlined without obtaining additional consent where required by law

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3. Disclosure of Personal Information

We may disclose personal information:
•    Internally to authorised personnel for the purposes outlined above.
•    To trusted third parties and service providers for data processing, analytics, advertising, and customer support, with appropriate privacy and security measures.

•    To regulatory bodies, government agencies, or other legal entities as required to comply with legal or regulatory obligations.
We do not sell or rent your personal information to others. 
 

4. Data Security and Retention

We take robust steps to protect personal information from unauthorised access, alteration, disclosure, or destruction. This includes secure storage facilities, data encryption, and strict access controls.
Any information you send us is at your own risk. Unfortunately, no data transmission can be completely safe. Although we try our best to secure your transmission and protect your personal information, we cannot 100% guarantee its security once received.
If at any time you would like to remove your name from our mailing lists or to stop receiving any future communications, you can follow the "unsubscribe" instructions included with our communication

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5. Cookies and Digital Tracking

We use cookies and similar tracking technologies to improve website performance, monitor engagement with our content, and support digital marketing activities. Cookies may be necessary for website functionality, analytics, or personalized advertising. Individuals can manage or disable cookies through their browser settings, though this may affect website performance.

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6. Access to and Correction of Personal Information
Individuals have the right to request access to, and correction of, their personal information, subject to legal limitations. To request access or correction, please contact us at info@zipdiag.com.

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7. Privacy Concerns and Complaints
If you have any questions or concerns regarding the handling of personal information, or wish to make a complaint, please contact us at info@zipdiag.com. All complaints are taken seriously and managed in accordance with the requirements of the Australian Privacy Act.

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8. Changes to Our Privacy Policy
This Data Privacy Statement may be updated periodically to reflect regulatory changes or modifications in our practices. We will notify individuals of significant updates through appropriate communication channels.
By using our services, you consent to the collection, use, and disclosure of personal information as outlined in this Data Privacy Statement, including the use of cookies and digital tracking technologies

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​This Privacy Statement forms part of ZiP Diagnostics’ Data Privacy Policy D009318 v1 and was last updated in October, 2024